Self Service

Our clients gain nearly limitless contact center capacity, instant global reach and the confidence that comes from using proven technology supported by contact center experts. Moreover, with quick deployment of the essential applications and services, plus the ability to immediately access new technologies, languages or global regions as required, businesses become more responsive to customer demands.

What we do offer

• Channel Synchronization - Intelligent omnichannel routing and queuing; estimated wait time and call back options
• Agent Management - Intelligent, omnichannel agent desktop; screen pop (phone and email)
• Operational Insights - Robust monitoring, reporting, and analytics; quality monitoring; workforce management
• Resiliency and Support - Fully redundant, carrier-class platform; 24 x 7 x 365 NOC support; SLAs