Consumer Durables & Electronics

SERVICES

We, at 3i offers extensive services in Customer life cycle management which includes multichannel inbound customer support (Phone call/Chat/Email/Social Media), technical support, complaint management, happy calling and outbound. Backed by multi-lingual support in Hindi, English and Indian regional languages to support varied requirements of consumer electronics e.g. technical query, complaint and E2E solutions

Our comprehensive customer care abilities with customized training and technology expertise help brand increase value and improve customer satisfaction. We help in identifying our client's top call drivers and separate in-scope and in-warranty calls from out-of-scope or out-of-warranty calls. We aim to convert such calls into a revenue system – while satisfying your customers.