3i call center is a work place for call centre agents, with work stations that include a computer , a telephone set/headset connected to a telecom switch or to an inbound/outbound call management system . The voice and data pathways into the centre are linked through a set of new telephonic technologies.
The call centre also called as contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company's customer relationship management infrastructure. Generally, managing customer services may not be the core services for many companies hence majority of the medium and large sized companies use contact centres as a means of managing their customer interactions.
3i provide the best equipped call centre to cater the objective of Customer Support. We have dedicated team allocated to each of the clients based on the engagement. Best infrastructure is also part of our USP.